Operational Agility sounds like one of those “buzzwords” such as Big Data, Freemium or Snackable Content, which keep reappearing on power point slides that typically baffle half of the audience. In the beginning, I took the term Operational Agility as is – quick & easy operations. By taking the simplest dictionary meaning of Operational Agility, it left me with more questions than answers. What does it mean to be quick & easy? How does a firm achieve this? And if this exists, why aren’t all firms practicing it?