Did your customer ask for a visual scheduler, but you have no idea where to begin with? You thought of us, maybe you showed a video, or we participated in a demo and now you're considering how to continue. I know what you’ll say next: “My customer wants to try the software before making a decision”. I get you. But this is when I’ll reply, “I can offer you our Quick Start Package”. Here is what this is all about and why we decided for an alternative to the free trial.
After analyzing 2019's leads and deals we recognized that a free trial version wasn’t making a difference. Neither for us, nor for our partners, and we felt like it was also making no difference for customers. That’s when it hit us. Personally, I also love to get free trials for apps (even when the app price is only $2.99 USD). But if your customer is anything like me, they would get the free trial install, will try to figure it out in a matter of minutes, and when it feels too hard to use they would simply close the window, and days or weeks later wonder why the software installed, and delete it. You see where we’re going with this? Not all apps or software can be learned in seconds. Especially when it comes to an ERP system.
Good news: at NETRONIC we want to take care of the training for you!
We are confident we can provide significant value to your clients at a comparably low license price point. With our software, your clients will gain operational agility. Our software enables you to provide them more services and greater solutions. Yet, this value does not come from installing a software. It comes from working with the customer and empowering them to make the best use of the visual scheduler. We want your customers to understand not just the software (“move a box from here to here in a Gantt chart"), but also the concepts and thoughts behind, and the best practices of working with it. That way, we can ensure the customer will benefit from it, from the Production Manager to the Sales Agents. We want your customers to advocate with facts to why they want to have NETRONIC’s extensions installed. So, let’s take a closer look to this training. We named it “The Quick Start Package”. We offer this package for the Visual Production Scheduler, the Visual Jobs Scheduler, and for our most recent baby, the Visual Advanced Production Scheduler, all for Microsoft Dynamics 365 Business Central. We want to guide them from A to Z, or in our words: from Installing to Mastering the Extension.
The Quick Start Package comprises the following:
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Thirty (30) days trial license of the chosen visual scheduler
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An installation support session
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Self-explanatory
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Introductory training with our demo data
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Application and use case training
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Now, we will cover the advanced functions of the visual scheduler such as the filter and setup options
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During this meeting, we will examine and explain the Visual Scheduler’s most suitable functions according to the Customer’s practices.
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On-going scheduling coaching
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With a budget of 4 hours, your customers can call us or arrange a web session to answer any concrete questions they have on their scheduler. This time is valid for up to 12 months after purchase.
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Health-check up
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After the 12 months passed, we will be available for an extra hour to make sure everything is running smoothly.
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Visual Scheduling Academy
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Currently only available for all Visual Advanced Production Schedulers users. From here everyone can learn at their own pace on how to use the VAPS. The user can repeat and review the videos as desired for 12 months.
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It’s important to point out that, although new, this package has given early customers great results. As in today, all customers who bet on it kept using their extension. In other words, we get them started and you keep them going.
Wait, so, what’s the catch? We have to charge for it.
So, think about it this way: the customer needs the last push, they are confident a Gantt chart will help them, but you’re new to the business or to work with us. All you have to do is offer the implementation through NETRONIC as part of your proposal. It’s that simple. The customer takes the course and you, as your partner attend all sessions. Fact is, at the end of the course not only your customer will be ready to use the Extensions, but you as well. Odds are, that you will also be ready to keep selling our extensions as part of your portfolio.
To sum up: No, we don’t grant old-school free trials. At NETRONIC, we suggest a Quick Start Package instead. But trust me, you’ll be glad to work with this.
Therefore, if your customer is looking for a Visual Scheduling Extension for Microsoft Dynamics 365 Business Central, let’s make it happen. You can book a demo with us on the VPS, VJS or the VAPS and we will happily take it from there. Happy Scheduling!
