The Visual Service Scheduler (VSS) is a dispatch board for Microsoft Dynamics NAV Service Module allowing to easily plan and control service orders. It is designed as add-in and as such directly accesses the standard NAV data. Since the resources table is also used by Jobs and Assembly orders, it would certainly be useful to display resource allocations coming from these areas also in the VSS. This is why the VSS offers an option to show double allocations.
The standard Microsoft Dynamics NAV service module (alongside with the general resource planning capabilities) provides an initial level of ERP functionality to support service-savvy processes and businesses. These functions enable the users to manage service quotes, orders, contracts and the related admin processes such as invoicing etc. However, the standard Dynamics NAV service capabilities fall short when it comes to supporting a service business end-to-end; means: from the customer over the call center, over the service dispatcher, over the service technician back to the cutomer again. This blog post sheds a light on how to achieve exactly this end-to-end service management, scheduling and execution process when working with Dynamics NAV.
Microsoft Dynamics NAV offers a service dispatch board to help users allocate the appropriate service resources to service orders and service order lines. However, other than the word "board" let's you assume, this dispatch lacks any kind of visualization capability. Learn how you can enhance the standard Dynamics NAV service management functionality by both a visualization of a service plan for all staff members and a view of orders that are not yet allocated. Ideally such a visualization is interactive and allows the dispatcher to build the service plan via drag & drop, thus achieving optimum staff utilization and ensuring the execution of service orders in time.
Such a visualiziation is achieved by the Visual Service Scheduler add-in which comes with two views for allocating service orders. Learn in this blog post how these two views support the dispatcher's scheduling needs ranging from meeting service level agreements (SLAs) and achieving an optimal utilization of service staff.
While Gantt charts are commonly used for production scheduling and project management, they still offer some unleashed potential for field service-savvy organizations. These organizations typically need to manage installs, service or repairs of systems or equipment. Hence, they send their teams of qualified service technicians into the field, i.e. to their customers. This blog post deals with the challenges to appropriately schedule all these valuable service engineers. It provides ideas how interactive Gantt charts can add value to this scheduling challenge.
The German-based Doll + Leiber GmbH is specialized on logistics planning software solutions, and offers forwarders and hauliers a software portfolio for intermodal transport which can be deployed internationally, particularly for overland transport. The core element of their solution is called intertrans, a transport management software package. Around 220 customers use this software, a solution that covers the entire value-creation process of a transport chain. Together with dispoplan, which is a graphic scheduling module and the professional vehicle fleet management module (fleetmanager), the company offers a complete and comprehensive solution for transport.
dispoplan takes care of the whole fleet including towing vehicles, trailers, swap body platforms, containers, but also drivers, equipment features, servicing schedules and opening times. The software provides comprehensive coverage of fleet operation processes. Earlier this year, Doll + Leiber decided to enhance dispoplan with advanced interactive Gantt chart functionality and decided for VARCHART XGantt from NETRONIC. This week, they released the new version and announced it to their customers and the German press.
The respective (German) press release with some very endorsing statements regarding the quality and the user experience of VARCHART XGantt can be found here.
TMA Systems offers advanced Computerized Maintenance Management Systems (CMMS). The products and services are used by facility professionals around the world for customers in diverse fields such as education, healthcare, telecommunications, transportation, and manufacturing. The TMA application can be deployed locally or over the Internet as a web-based solution. TMAultra is the newest suite of products. Developed using Servoy, these products allow users to deploy on Windows, Linux, and Mac operating systems or to a web browser as pure html.
TMA makes use of Gantt charts within the application. TMA uses an IT2BE plugin which utilizes the VARCHART JGantt JavaBeans from NETRONIC.
One of the solution’s core modules is the Scheduler, used to schedule and view a technician’s workload featuring a Gantt chart. The chart includes a tree representation of the schedules, grouped by technician. Unscheduled work is shown at the top with available technicians displayed on the left. The illustration below shows a daily Gantt chart.
When a technician is dragged and dropped on a work order, the technician’s schedule is updated and displayed as a task on the Java Gantt chart. One or more technicians can be scheduled to one or more work orders at once. The task can be easily rescheduled by dragging it to a new time or by dragging the right edge to update the duration.
Additional tabs are utilized to display differing elements and views of the scheduling process: a list view of information in the Gantt chart, parts, tools and purchase requisitions. The TMA Scheduler optionally includes a technician’s backlog items, allowing the user to view previously scheduled, but not yet completed, work orders. This allows the technician’s backlog to be rescheduled and considered when scheduling new work.
Users can control which schedules are presented on the Gantt chart using several selections, including date and shift.