Gantt Software Blog

The 3 Most Loved Features of the Visual Service Scheduler for Microsoft Dynamics NAV

Posted by Jake Hostetler on Apr 28, 2017 11:06:00 AM

In my last blog posts we dove into the best features to highlight when presenting the Visual Production and Jobs Schedulers. In this post, I want to take the same kind of look, highlighting the three top features to show when demoing their little brother - the Visual Service Scheduler.

This blog post will dive specifically into the Visual Service Scheduler for Dynamics NAV and it most loved features during demos.

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Topics: Service Scheduling, NAV Gantt add-ins


Functionality &User Manual Update: Gantt Add-in For Visual Service Planning in NAV

Posted by Ute Gillet on Mar 29, 2017 4:26:14 PM

Over the past year, a great deal of work went into optimization and enhancement of our Gantt chart add-in for visual service planning in the Microsoft Dynamics NAV Service Module, the Visual Service Scheduler (VSS).

Of course, these comprehensive modifications and enhancements also have to be reflected in the add-in's documentation. This is why we have done a profound overhaul of the entire VSS manual, formerly known as "Quick Start Guide". Naturally, with the modifications being so comprehensive, the guide also became more and more extensive, stopped being a mere start-up aid and instead became a "full-grown" manual.

This blogpost wants to inform you about the new manual being available for download on our website as of now while at the same time give you a short review of some of the most important features having been added to the VSS.

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Topics: Service Scheduling, NAV Gantt add-ins


New VSS Functions to Allocate Service Item Lines to Resources in NAV

Posted by Kerstin Sieckmann on Dec 15, 2016 3:22:00 PM

There is a dispatch board in Microsoft Dynamics NAV for helping planners allocate service orders to resources. As a matter of fact, however, allocating is not really done via the board but via an editing method carried out in different successive dialogs. To make this easier for the planner, the Visual Service Scheduler (VSS) sums up all information that is needed for dispatching purposes in ONE overview. The recently released new version of the VSS comes with four new functions making it even more comfortable to allocate service item lines to resources in NAV.

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Topics: Service Scheduling, NAV Gantt add-ins


Allocation of Service Orders in Microsoft Dynamics NAV

Posted by Kerstin Sieckmann on Nov 9, 2016 2:47:00 PM

The Visual Service Scheduler (VSS) is a visual dispatch board both for the service and the resource planning module in Microsoft Dynamics NAV, helping planners allocate service orders to the service technicians. The visual Gantt add-in enables shifting Service Item Lines per drag & drop from an order backlog to the resources while at the same time the planner keeps control of the resources‘ schedule. This blogpost is about a function of the VSS which allows for an easy overview of not yet allocated orders which will be especially helpful for companies with lots of service orders.

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Topics: Service Scheduling, NAV Gantt add-ins


The Best Way to Allocate Service Orders to Resources in Dynamics NAV

Posted by Kerstin Sieckmann on Sep 7, 2016 8:57:50 AM

The customer is king - this slogan is of upmost priority to all service-oriented companies.

Knowing the customer’s needs in advance, executing orders in a competent way and in time – these are the challenges a good customer service is confronted with. The service module in Microsoft Dynamics NAV offers every function to optimize the service management. Really every function? What is missing is the good old planning board for staff scheduling, helping to keep track of the complete team’s work and to allocate service orders manually.

This is why this blogpost is about a simple way of closing the gap: by using a Gantt add-in.

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Topics: Service Scheduling, NAV Gantt add-ins


Improve Service Quality in Dynamics NAV - Allocate Preferred Resource

Posted by Kerstin Sieckmann on Jul 20, 2016 2:00:00 PM

The Service Module of Microsoft Dynamics NAV supports equipment manufacturing and other service-savvy companies in planning their service orders. Usually, long-term recurring maintenance contracts are also part of service orders. Due to their precise knowledge of the customers’ specific requirements, many service technicians mostly serve the same customers. This is why NAV allows to allocate apreferred resource“ to a Service Item.

Read in this blog post how visualizing the service data in NAV simplifies allocating the preferred technician to the Service Item Line and helps the dispatcher to gain more agility.

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Topics: Service Scheduling, NAV Gantt add-ins


View skills to optimize resource allocation in NAV service module

Posted by Kerstin Sieckmann on Jul 14, 2016 3:52:25 PM

Service orders often require specific product know-how not every staff member has at their disposal. So, dispatchers who are in charge of organizing their service team’s deployment have to know which specific skills are needed for the service orders and which staff members have these specific skills. This is the reason why Microsoft Dynamics NAV uses information about skills for resource allocation.

The Visual Service Scheduler is a Gantt chart add-in being used as interactive, visual dispatch board in NAV and accessing the standard NAV data. Symbols let the dispatcher see which service employee has the required skills for a service item line. This way of visualizing helps to find the appropriate employee for specific customer orders faster and safer. Read more in this blog.

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Topics: Service Scheduling, NAV Gantt add-ins


Avoid Double Resource Allocation in NAV Service Module

Posted by Kerstin Sieckmann on Jul 12, 2016 1:30:00 PM

The Visual Service Scheduler (VSS) is a dispatch board for Microsoft Dynamics NAV Service Module allowing to easily plan and control service orders. It is designed as add-in and as such directly accesses the standard NAV data. Since the resources table is also used by Jobs and Assembly orders, it would certainly be useful to display resource allocations coming from these areas also in the VSS. This is why the VSS offers an option to show double allocations.

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Topics: Service Scheduling, NAV Gantt add-ins


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