Gantt Software Blog

The Best Way to Allocate Service Orders to Resources in Dynamics NAV

Posted by Kerstin Sieckmann on Sep 7, 2016 8:57:50 AM

The customer is king - this slogan is of upmost priority to all service-oriented companies.

Knowing the customer’s needs in advance, executing orders in a competent way and in time – these are the challenges a good customer service is confronted with. The service module in Microsoft Dynamics NAV offers every function to optimize the service management. Really every function? What is missing is the good old planning board for staff scheduling, helping to keep track of the complete team’s work and to allocate service orders manually.

This is why this blogpost is about a simple way of closing the gap: by using a Gantt add-in.

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Topics: Service Scheduling, NAV Gantt add-ins


New Features in Our Java Gantt Control VARCHART JGantt 3.2

Posted by Ute Gillet on Aug 30, 2016 9:30:00 AM

A new version of VARCHART JGantt, our Java Gantt control for creating interactive Gantt charts, has been released as of 26 August, 2016. The control now offers two major new features and a new sample, all being introduced in this blog post. Read below what we've come up with.

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Topics: Java Gantt Control


Basic Facts About Gantt Charts: Their Graphical Ingredients

Posted by Ute Gillet on Aug 25, 2016 9:40:22 AM

It's been a while since I started my loose series of blog posts giving insights into the basic facts and features of Gantt charts by writing about why they are still popular today.

I'm quite sure that to some the actual nature and structure of these charts has become a bit vague over times, what with further developments and extending of application fields. So I considered clarifying the graphical ingredients of a Gantt chart in the first place. 

Possibly, you'll be surprised that the text is rather short. But first, as I'd like to clear the above mentioned vagueness, I'm going to keep my explanation as detailed as necessary and as concise as possible. Second, a structure as simple - yet effective - doesn't need much words to be explained. And third, when it comes to a visualization technique like a Gantt diagram, I rather prefer to work with images than with words.

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Topics: Gantt Chart Fundamentals


Improve Service Quality in Dynamics NAV - Allocate Preferred Resource

Posted by Kerstin Sieckmann on Jul 20, 2016 2:00:00 PM

The Service Module of Microsoft Dynamics NAV supports equipment manufacturing and other service-savvy companies in planning their service orders. Usually, long-term recurring maintenance contracts are also part of service orders. Due to their precise knowledge of the customers’ specific requirements, many service technicians mostly serve the same customers. This is why NAV allows to allocate apreferred resource“ to a Service Item.

Read in this blog post how visualizing the service data in NAV simplifies allocating the preferred technician to the Service Item Line and helps the dispatcher to gain more agility.

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Topics: Service Scheduling, NAV Gantt add-ins


View skills to optimize resource allocation in NAV service module

Posted by Kerstin Sieckmann on Jul 14, 2016 3:52:25 PM

Service orders often require specific product know-how not every staff member has at their disposal. So, dispatchers who are in charge of organizing their service team’s deployment have to know which specific skills are needed for the service orders and which staff members have these specific skills. This is the reason why Microsoft Dynamics NAV uses information about skills for resource allocation.

The Visual Service Scheduler is a Gantt chart add-in being used as interactive, visual dispatch board in NAV and accessing the standard NAV data. Symbols let the dispatcher see which service employee has the required skills for a service item line. This way of visualizing helps to find the appropriate employee for specific customer orders faster and safer. Read more in this blog.

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Topics: Service Scheduling, NAV Gantt add-ins


Avoid Double Resource Allocation in NAV Service Module

Posted by Kerstin Sieckmann on Jul 12, 2016 1:30:00 PM

The Visual Service Scheduler (VSS) is a dispatch board for Microsoft Dynamics NAV Service Module allowing to easily plan and control service orders. It is designed as add-in and as such directly accesses the standard NAV data. Since the resources table is also used by Jobs and Assembly orders, it would certainly be useful to display resource allocations coming from these areas also in the VSS. This is why the VSS offers an option to show double allocations.

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Topics: Service Scheduling, NAV Gantt add-ins


Basic Facts About Gantt Charts: Why They Are Still Popular Today

Posted by Ute Gillet on Jul 6, 2016 6:39:30 PM

“Gantt charts are uncool”, “Gantt's diagrams are dead” - these and many other similar statements can be read and heard in the media again and again. But – interestingly enough - in spite of all declarations of death, they are still very alive and are still a tool most commonly used for visualizing schedules of many different kinds.

The contradiction between all prophecies of doom and the longevity and up-to-dateness struck me as odd and I wanted to know more. The questions I wanted to get answers to were: What are the origins of these charts? What were the fields of application in the past and what are they today? Is there an evolution in terms of function and features? 

Since the material I came up with was quite complex, I decided to split it up into a loose series of blog posts giving insights into the basic facts and features of this kind of charts and I start with shedding some light on the reasons why and where they are used.

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Topics: Gantt Chart Fundamentals


End-to-End Service Scheduling With Microsoft Dynamics NAV

Posted by Ute Gillet on Jun 20, 2016 6:36:10 PM

The standard Microsoft Dynamics NAV service module (alongside with the general resource planning capabilities) provides an initial level of ERP functionality to support service-savvy processes and businesses. These functions enable the users to manage service quotes, orders, contracts and the related admin processes such as invoicing etc. However, the standard Dynamics NAV service capabilities fall short when it comes to supporting a service business end-to-end; means: from the customer over the call center, over the service dispatcher, over the service technician back to the cutomer again. This blog post sheds a light on how to achieve exactly this end-to-end service management, scheduling and execution process when working with Dynamics NAV.

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Topics: Service Scheduling, NAV Gantt add-ins


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