Gantt Software Blog

Allocation of Service Orders in Microsoft Dynamics NAV

Posted by Kerstin Sieckmann on Nov 9, 2016 2:47:00 PM

The Visual Service Scheduler (VSS) is a visual dispatch board both for the service and the resource planning module in Microsoft Dynamics NAV, helping planners allocate service orders to the service technicians. The visual Gantt add-in enables shifting Service Item Lines per drag & drop from an order backlog to the resources while at the same time the planner keeps control of the resources‘ schedule. This blogpost is about a function of the VSS which allows for an easy overview of not yet allocated orders which will be especially helpful for companies with lots of service orders.

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Topics: Service Scheduling, NAV Gantt add-ins


Basic Facts About Gantt Charts: Tips for Creating a Meaningful Chart

Posted by Ute Gillet on Nov 2, 2016 2:53:18 PM

Again, some time has passed since in the last post of my loose series of blogs about the basic facts and features of Gantt charts I shared with you some insights on their structure and graphical ingredients.

Now that you’ve learned the basics, you're doubtless eager to create a meaningful and clear-cut chart of your own and this is why today I'd like to shed some light on the preliminary considerations needed and the steps to be followed to achieve this.

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Topics: Gantt Chart Fundamentals


NAV Production Planning: Manually Extend Capacity & Speed Up Delivery

Posted by Kerstin Sieckmann on Oct 6, 2016 2:06:04 PM

ERP systems like Microsoft Dynamics NAV support manufacturing companies in planning orders and resources. Based on previously made settings, like routings, resource data, work calendars etc , the system splits production orders into Production Order Lines (POL), schedules the operations, calculates due dates based on start/ release dates and allocates resources.

On the one hand, automatic production planning like this comes in handy, since it saves the planner some work. On the other hand, however, these settings are quite rigid. For example, they don’t take into account that an operation of a POL could be finished with just one hour overtime work and the delivery time of the complete order could be shortened.

These “speed-up points“ become visible when the data is presented in a visual production schedule. This blog post is about manually extending capacities in Microsoft Dynamics NAV to shorten the completion time of certain orders and how this works hand-in-hand with the Visual Production Scheduler.

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Topics: Production Scheduling, NAV Gantt add-ins


The Best Way to Allocate Service Orders to Resources in Dynamics NAV

Posted by Kerstin Sieckmann on Sep 7, 2016 8:57:50 AM

The customer is king - this slogan is of upmost priority to all service-oriented companies.

Knowing the customer’s needs in advance, executing orders in a competent way and in time – these are the challenges a good customer service is confronted with. The service module in Microsoft Dynamics NAV offers every function to optimize the service management. Really every function? What is missing is the good old planning board for staff scheduling, helping to keep track of the complete team’s work and to allocate service orders manually.

This is why this blogpost is about a simple way of closing the gap: by using a Gantt add-in.

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Topics: Service Scheduling, NAV Gantt add-ins


New Features in Our Java Gantt Control VARCHART JGantt 3.2

Posted by Ute Gillet on Aug 30, 2016 9:30:00 AM

A new version of VARCHART JGantt, our Java Gantt control for creating interactive Gantt charts, has been released as of 26 August, 2016. The control now offers two major new features and a new sample, all being introduced in this blog post. Read below what we've come up with.

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Topics: Java Gantt Control


Basic Facts About Gantt Charts: Their Graphical Ingredients

Posted by Ute Gillet on Aug 25, 2016 9:40:22 AM

It's been a while since I started my loose series of blog posts giving insights into the basic facts and features of Gantt charts by writing about why they are still popular today.

I'm quite sure that to some the actual nature and structure of these charts has become a bit vague over times, what with further developments and extending of application fields. So I considered clarifying the graphical ingredients of a Gantt chart in the first place. 

Possibly, you'll be surprised that the text is rather short. But first, as I'd like to clear the above mentioned vagueness, I'm going to keep my explanation as detailed as necessary and as concise as possible. Second, a structure as simple - yet effective - doesn't need much words to be explained. And third, when it comes to a visualization technique like a Gantt diagram, I rather prefer to work with images than with words.

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Topics: Gantt Chart Fundamentals


Improve Service Quality in Dynamics NAV - Allocate Preferred Resource

Posted by Kerstin Sieckmann on Jul 20, 2016 2:00:00 PM

The Service Module of Microsoft Dynamics NAV supports equipment manufacturing and other service-savvy companies in planning their service orders. Usually, long-term recurring maintenance contracts are also part of service orders. Due to their precise knowledge of the customers’ specific requirements, many service technicians mostly serve the same customers. This is why NAV allows to allocate apreferred resource“ to a Service Item.

Read in this blog post how visualizing the service data in NAV simplifies allocating the preferred technician to the Service Item Line and helps the dispatcher to gain more agility.

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Topics: Service Scheduling, NAV Gantt add-ins


View skills to optimize resource allocation in NAV service module

Posted by Kerstin Sieckmann on Jul 14, 2016 3:52:25 PM

Service orders often require specific product know-how not every staff member has at their disposal. So, dispatchers who are in charge of organizing their service team’s deployment have to know which specific skills are needed for the service orders and which staff members have these specific skills. This is the reason why Microsoft Dynamics NAV uses information about skills for resource allocation.

The Visual Service Scheduler is a Gantt chart add-in being used as interactive, visual dispatch board in NAV and accessing the standard NAV data. Symbols let the dispatcher see which service employee has the required skills for a service item line. This way of visualizing helps to find the appropriate employee for specific customer orders faster and safer. Read more in this blog.

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Topics: Service Scheduling, NAV Gantt add-ins


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